At Fitty Tech, your satisfaction is very important to us. We provide friendly and fair solutions for any issues with your orders. Please read our Refund & Replacement Policy carefully.

1. Eligibility for Refund or Replacement

We accept refund or replacement requests only when you provide a clear parcel opening video.

Your parcel opening video must:

• Start before you open the sealed package
• Show the full unboxing process clearly
• Show the product condition, packaging, and any issues
• Be unedited and recorded in proper lighting

Without a parcel opening video, we cannot process refund or replacement claims.

2. When You Can Request a Replacement or Refund

You may request a replacement or refund if:

• The product arrives damaged or defective
• You receive the wrong product
• Items are missing from the parcel
• The product is not as described

A valid parcel opening video is required in all cases.

3. Replacement Process

If your claim is approved:

• We will send a new replacement product at no extra cost
• Tracking details will be shared once shipped

4. Refund Process

If you prefer a refund instead of a replacement:

• We will issue a full or partial refund depending on the situation
• Refunds are processed via your original payment method or a method agreed with support
• Processing times may vary depending on payment providers

5. Cases Where Refund/Replacement Cannot Be Provided

We cannot process refund or replacement if:

• You do not provide a parcel opening video
• Damage occurred after the product was opened and used
• The product was bought during a clearance sale (unless damaged on arrival)
• The request is made after the allowed timeframe (usually within 24–48 hours of delivery)

6. How to Submit a Claim

To request a refund or replacement, you can contact us through:

• Email: contact@fittytech.store
• WhatsApp Support: +923146638653

Please provide:

• Your Order Number
• The Parcel Opening Video
• A short description of the issue

7. Our Commitment

We believe in transparency and customer satisfaction.
If you submit a valid parcel opening video, we will send you another product or refund your payment — whichever you prefer.

Thank you for understanding and supporting Fitty Tech.